Privacy policy
MyHealth is a service run by University Hospitals Birmingham. All the health data you access through MyHealth is covered by the Trust’s main Privacy Policy, which you can read here: https://www.uhb.nhs.uk/legal-and-regulatory/privacy/privacy-notice-for-patients/
University Hospitals Birmingham is the sole Data Controller.
Your MyHealth account has been created with your consent. You have the right to withdraw this consent, and have your MyHealth account deleted, at any time. Please contact myhealthsupport@uhb.nhs.uk if you wish to do this.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on myhealth@UHB (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- User details and activity may be retained for the audit purposes as required by us. We may also ask you to complete surveys that we use for research or service improvement purposes, although you do not have to respond to them.
- We may approach you if there are medical research studies that you may wish to participate in.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns.
Cookies
Our website uses cookies to distinguish you from other users of our website. Access to our site requires users to consent to the use of Cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Some of the cookies we use collect information about how visitors use our site.
A cookie is a small text file that is placed on your computer when you visit a website. Cookies help websites function usefully and can provide information to website owners. Cookies do not place viruses on your computer and cannot run programs. The information collected using cookies will be attributable to your user identification code but will not contain any clinical information.
| Cookie name | Purpose | How long we hold this for. |
|---|---|---|
| incap_ses_<unique number> | This cookie is used by Imperva Incapsula to maintain session information and security during your visit. | Session cookie - deleted when you close your browser. |
| visid_incap_<unique number> | This cookie is used by Imperva Incapsula to identify unique visitors and track their behavior across sessions. | 2 years |
| _ga | This cookie is used by Google Analytics to distinguish unique users and gather anonymous usage statistics. | 2 years |
| __cf_bm | This cookie is set by Cloudflare to manage incoming traffic and detect malicious activity. | 30 minutes |
| .AspNetCore.Session | This cookie is used by ASP.NET Core to maintain session data for the user while browsing the site. | Session cookie - deleted when you close your browser. |
| .AspNetCore.Cookies | This cookie is used to store authentication information for logged-in users. | 14 days |
| .AspNetCore.Antiforgery.<unique number> | This cookie is used to prevent cross-site request forgery (CSRF) attacks. | Session cookie - deleted when you close your browser. |
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. The transmission of information via the internet is not completely secure. We have used a number of measures to make our site as secure as possible, however we cannot guarantee the security of your data transmitted to our site; any transmission including, for example, viewing documents or downloading documents is at your own risk - Once we have received information from you, we will use strict procedures and security features to prevent unauthorised access.
Uses made of the information
We use the information we hold about you, described above, in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to myhealthsupport@uhb.nhs.uk